Our Shipping Policy
Processing Times
- Orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving payment confirmation.
- During busy periods (e.g., seasonal holidays), processing may take slightly longer.
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- UK Express Delivery: 1–2 business days
Delivery times are estimates and not guaranteed. Delays may occur due to postal issues, customs, or other factors outside our control.
Shipping Carriers
We work with trusted carriers DPD & Royal Mail to ensure your order arrives safely and on time.
Warm Weather Shipping
As sweets and chocolates can be sensitive to heat, we recommend choosing express shipping during warmer months to reduce the risk of melting. We are not responsible for heat damage during transit.
Order Tracking
- Once your order has shipped, you will receive a confirmation email with tracking information
Incorrect or Incomplete Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for lost packages due to incorrect or incomplete addresses.
Damaged, Lost, or Delayed Orders
- If your order arrives damaged, please contact us within 48 hours with photos so we can assist.
- We are not responsible for delays caused by the carrier, weather, or customs.
- Lost packages will be investigated with the carrier before a replacement or refund is issued.
Contact Us
If you have any questions about shipping, please contact us at [email protected]